Return & Refund Policy
Return & Refund Policy
We want you to love what you ordered. If something is not right, we make returns simple.
30-day returns
You may request a return within 30 days of delivery. To be eligible, the item must be unused, in its original condition and in its original packaging. Please keep your order confirmation or order number.
How to start a return
- Email estebannegron2012@gmail.com with your order number and the reason for the return (photos help us resolve issues faster).
- We will reply within 1–2 business days with return instructions and the return address. Do not send items back before receiving these instructions.
- Ship the item back. Return shipping is paid by the customer, except when the item arrived damaged, defective or incorrect — in those cases we cover it.
Damaged, defective or wrong items
Inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos. We will send a free replacement or a full refund — no need to return the item unless we ask.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs (if any) are non-refundable unless the return is due to our error.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order.
Non-returnable items
For hygiene reasons, bath mats, towels, cleaning gloves and similar personal-use items cannot be returned once opened, unless they arrived damaged or defective. Sale items marked final sale are not returnable.
Order cancellations
Contact us as soon as possible if you need to cancel. Orders can be cancelled free of charge before they ship. Once shipped, the return policy above applies.
Questions? estebannegron2012@gmail.com